Frequently Asked Questions
Everything you need to know about your tactical gear and airsoft orders.
Do you offer shipping across Canada?
Yes, we ship to all provinces and territories. Please ensure you are aware of your local regulations regarding airsoft products before placing an order.
What is your return policy on airsoft markers?
We offer a 14-day return policy for unused items in their original packaging. Please note that high-performance internal components and customized markers may be subject to specific restocking fees.
How do I know if a specific magazine is compatible with my airsoft gun?
Compatibility is listed in the product description. Generally, TM-standard magazines fit most platforms, but we recommend checking the specific brand specifications or contacting our tech team for verification.
Do your airsoft guns come with a warranty?
Most of our products come with a 30 to 90-day manufacturer's warranty covering factory defects. This excludes damage caused by misuse, low-quality BBs, or unauthorized internal modifications.
Can I pick up my order in-store?
Absolutely. Select the 'In-Store Pickup' option at checkout. You will receive an email notification once your order is processed and ready for collection at our Richmond location.
Do you provide repair and upgrade services?
Yes, Trigger Airsoft has an on-site technician team available for maintenance, repairs, and performance upgrades. You can book a service appointment through our contact page.